Legal

Refund Policy

Last updated: April 2, 2026

1. Overview

At Shiplog, we want you to be completely satisfied with your subscription. All payments are processed by Paddle, our Merchant of Record, who handles billing and refunds on our behalf.

2. 30-Day Money-Back Guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date. No questions asked. To request a refund, contact us at support@shiplog.online or reach out directly to Paddle at paddle.com.

3. How to Cancel

You can cancel your subscription at any time from your billing settings. Upon cancellation, you will retain access to your paid features until the end of the current billing period. No further charges will be made.

4. Processing Refunds

Refunds are processed through Paddle. Once approved, refunds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Contact

For refund requests or questions about this policy, please email support@shiplog.online. We aim to respond within 1 business day.